Tips for Building a successful chatbot

A chatbot is a specialized computer program that uses artificial intelligence to converse with humans. Chatbot allows to increase website traffic and sales. You can also use it in your social media marketing strategy. Considering the demand for chatbots, many apps development companies Dubai started chatbot development services.

If you have a specific end goal to build an effective chatbot, you have to choose a platform that enables you to make bots that are capable of carrying out basic and complicated tasks alike. By creating a customized chatbot, you can carry out multiple tasks in a matter of minutes.

There are several ways to build a chatbot and you can choose one of them based on your business needs such as why you want it to build and your target customers. Building a chatbot is really a challenge. To build, you should know what features would benefit your business customers.

There are many factors that define successful chatbots. So to build a successful chatbot, you should do the followings:

Choose your bot’s features carefully

First you have to define the list of objectives your chatbot must require to consider. Chatbot conversation can help them in an efficient way.

Give bot personality

Making a personality is the most important part of chatbot creation. Your chatbot is an extension of your company’s brand image and customer services. So you have to give your bot a personality in order to provide the great user experience. The way a bot speaks to your customers is not the only thing you can change. The entire UX and UI of the platform should be consistent with its personality. Building a rich and detailed personality makes your chatbot more reliable and relevant to your users.

Use bot as a customer service tool

Good customer service is important for every organization. Chatbots is used as a customer support center and self-serving tool to resolve customers’ request quickly and consistently.

To use your chatbot as a self-service tool, you should give users the ability to:

·         Change their profile data

·         View their buy history and order status

·         Schedule appointments with human representatives

·         Update their billing details

·         View plans, products, and services

·         Process orders and payments

Make your chatbot proactive

Chatbots are new, many people don’t know how to utilize them. You can’t predict that how users will interact with them and what questions they might ask. That is why it is essential to keep track on your bot’s performance, identify user interaction patterns and optimize your service on the go. Chatbots can automatically react to customer responses and actions.

Today, there is a great demand for chatbots. Some companies are using chatbots as internal communication hub to increase productivity and reduce the operational cost. It’s a great benefit of developing a chatbot.

Planning to develop a Chatbot?

If you have an idea for chatbot development, hire FuGenX as a reliable chatbot development company. FuGenX started as a mobile apps development company Qatar and is now providing world-class services on chatbot app development as well.

Reach FuGenX at fugenx.ae.

OAB Launches new digital banking platform

Mobile devices and smartphones changed the way of banking operations. Today all the activities of the bank can be done in a fraction of seconds by using smartphone without going to the bank. Almost every bank today has their own mobile app developed by the best mobile apps development companies with high security features.

Oman Arab Bank (OAB) has launched its new unified digital banking platform with an all new simplified interface that can be used across all digital channels including ATM, internet, and its new mobile banking app. Customers can use this platform to conduct various electronic banking transactions. OAB bank users will be able to access their account through any platform using the same verified user information.

Amin Al Husseini, the CEO of OAB said, “Elevating the customer experience is a key objective and our new unified digital banking platform represents a significant advance in ease-of-use and convenience. In order to ensure the delivered customer experience is best-in-class, our digital banking team has incorporated very latest digital developments, while maintaining the firm’s focus on usability and easy-to-use cross-platform interface.”

The OAB new mobile app uses the same innovative icon based design and offers the bank’s customers a unique banking experience. Customers can also access comprehensive services not just at ATMs and on their computers, but also on their mobile phones and tablets at their convenience.

Al Husseini said “We seek to position OAB as a financial institution that delivers an enhanced customer experience across all touch points; either in our branch, via phone banking or online. We are proud to announce the launch of our comprehensive range digital banking services with a new, unified design. This was designed with the aim of offering customers an advanced, yet easy to use, online banking experience regardless of platform and is clearly reflected in the innovative design and interface we use across each of our three digital channels.”

Oman Arab Bank is one of the first banks to be established in Oman. OAB provides the complete range of financial products and services for personal banking, corporate and investment clients. The OAB new mobile phone app ‘OAB Online’ is now available for both iOS and Android users.

Looking to develop a banking app?

If you are looking to develop the similar kind of banking app with best security features, FuGenX would be the right destination for you. FuGenX is an emerging mobile apps development company and developed more than 1500 apps that are trending in app stores today.

Reach us at fugenx.ae for world-class banking apps development and more.